Thank you for shopping at www.zookeeper.store. We always strive to ensure that each transaction on our website is hassle free and take great care in delivering our products while adhering to the highest quality standards. All our shipments are carefully inspected before leaving our store/ warehouse. As a policy, we do not offer returns or exchanges on products which are delivered in perfect condition as per the order placed. However, if it is discovered that a wrong product has been delivered to you or the product has a genuine quality/manufacturing defect then we are open to resolve your problem and re-fulfill your order.
You can report your problem, complaint or query related to the ordered product by sending us an email on firstname.lastname@example.org with your order number, date of transaction, delivery address and image of the product.
Our team will investigate the issue and revert within 48 working hours. Please ensure that the product is unused, unworn, unwashed, undamaged and is in a saleable condition until the problem is resolved. We reserve the sole discretion to provide the resolution to any such problem/ complaint as we deem fit.
Once an order has been placed by the customer, our systems will be unable to cancel the order and process a refund to the client if the payment has been processed. If there is an error in the size / colour or quantity placed, please email us and we will do our best to amend your order if it has not been processed yet. Product amendments maybe of the same value or higher.
This policy is subject to change without prior notice. You are advised to review this policy before ordering on this website.